1xbid Privacy Policy

1xbid ("we", "our", or "platform") provides a reliable online betting and casino service for players in Bangladesh. Protecting your privacy is one of our primary responsibilities.

This privacy policy explains what information we collect when you visit our website 1xbid.cam, register, or use our services, how that information is used, under what circumstances it may be shared with third parties, and what rights you have over your information.

By continuing to use our services, you accept the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact our support team.

Personal Information

When you register or create an account on 1xbid, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Username and password (in encrypted form)
• Mobile number
• Current address and postal code
• Identity verification documents (copy of national ID card or passport as part of the KYC process)

Financial Information

We collect the following information to process transactions:

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history
• Transaction date, time, and amount
• Payment method type

Note: We do not directly store any complete bank account details or card numbers — this information is handled through verified payment processors.

Automatically Collected Information

The following technical information is automatically collected while you use our platform:

• IP address and geographic location (at country and region level)
• Device type, operating system, and browser version
• Time and duration of website visits
• Pages visited and links clicked
• Referring website or application information
• Session identification tokens

Gaming Activity Information

We collect the following information to improve service quality and ensure responsible gaming:

• Play history and betting details
• Preferred game types and preferences
• Win and loss records
• Bonus usage history
• VIP level activity and reward details

Primary Purposes

We use your collected information for the following essential purposes:

• Account management: Creating, verifying, and maintaining your account
• Transaction processing: Completing deposit and withdrawal requests
• Identity verification (KYC): Confirming age and preventing fraud
• Customer support: Resolving your questions and complaints
• Legal compliance: Adhering to applicable laws

Service Improvement

We use information to improve your experience:

• Providing game and bonus recommendations based on your preferences
• Identifying and resolving technical issues on the platform
• Planning new features and services
• Analyzing user behavior to improve UI/UX

Safety and Security

1xbid uses information to keep your account and the platform secure:

• Detecting suspicious activity and preventing account fraud
• Complying with anti-money laundering (AML) regulations
• Preventing unauthorized access
• Implementing responsible gaming policies

Communication and Marketing

With your consent, we may contact you for the following purposes:

• Sending information about promotional offers and bonuses
• Sending service updates and important notifications
• Informing you about new games and tournaments

You can contact our support team at any time to request removal from marketing communications.

Data Storage Method

All your personal and financial information is stored on secure servers. 1xbid uses industry-standard security technology to protect data.

• SSL/TLS encryption: All data transfers are protected by 256-bit SSL encryption
• Data encryption: Stored sensitive information is kept in encrypted form
• Access control: Only authorized staff can access the information they need
• Regular audits: Regular audits are conducted to identify security vulnerabilities
• Two-factor authentication: An additional security layer is provided when signing into your account

In Case of a Security Breach

If a data breach is detected, 1xbid will act quickly: affected users will be notified as soon as possible, the nature and potential impact of the breach will be communicated, and immediate steps will be taken to protect the data.

If you notice any suspicious activity on your account, contact us immediately through our 24/7 live chat support.

Authorized Third Parties

1xbid does not sell your information. However, the following specific third parties may receive necessary information to operate our services:

• Payment processors: bKash, Nagad, Rocket, and Upay — for completing transactions
• KYC verification services: To confirm identity and age
• Technology partners: For game software and platform operations
• Analytics services: For monitoring platform performance (anonymized data)
• Customer support tools: For maintaining communication with you

Legal Requirements

In the following circumstances, we may be required to provide information at the request of authorities:

• As part of a court order or legal process
• During investigations into money laundering or terrorism financing
• To assist in investigations of fraud or other crimes
• To comply with directives from applicable regulatory bodies

In such disclosures, we will provide only the necessary information and, where possible, will attempt to notify you.

What We Do Not Do

1xbid never does the following:

• Sell your personal information to third-party marketers
• Share information for irrelevant or unauthorized purposes
• Share your financial information with game providers
• Provide information to advertising organizations without prior consent

What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. 1xbid uses cookies for various purposes:

• Essential cookies: Maintaining login sessions and ensuring security
• Functionality cookies: Remembering your preferences and settings
• Analytics cookies: Measuring platform performance
• Performance Cookies: Improving page loading speed

Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may prevent some important features of our service from working properly.

If you wish to delete cookies or reject certain types of cookies, please visit your browser's help page or contact our support team.

Your Rights Regarding Your Information

As a user of 1xbid, you have the following rights over your own data:

• Right of Access: You can request to know what information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your information in certain circumstances
• Right to Restrict Processing: You can request that we limit how your information is processed in some cases
• Right to Portability: You can request your information in a structured format
• Right to Object: You can object to your information being processed for marketing purposes

Exercise Your Rights

To exercise any of the rights above, please contact our support team. We generally respond to your request within 30 days.

In some cases, such as legal obligations or ongoing investigations, we may not be able to fulfil a request to delete information. In such cases, we will inform you of the reason.

Age Restrictions

1xbid strictly does not provide services to persons under the age of 21. We verify age at the time of registration and take steps to confirm age during the KYC process.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete the information.

Parents and guardians are requested to monitor their children's internet activity and use approved parental control software.

How Long Information Is Kept

Different retention periods apply to different types of information:

• Account Information: For as long as the account is active and for the legally required period after closure
• Financial Transaction Records: For the period required by legal and regulatory obligations
• KYC Documents: Retained as required by regulations even after account closure
• Gaming History: While the account is active and beyond if required by law
• Marketing Information: Deleted after you withdraw your consent
• Session Logs: Generally for a short period, retained for a limited time for security purposes

Once the retention period ends, information is securely destroyed or fully anonymised so that your identity cannot be identified in any way.

Transferring Data Across Borders

1xbid may use international technology partners and cloud services, which may result in your information being stored or processed outside Bangladesh. In such cases, we ensure that:

• We only work with partners who have appropriate security measures in place
• Contractual safeguards are in place to protect data
• International data protection standards are followed
• Applicable laws and regulations are complied with

How the Policy Is Updated

1xbid may update this privacy policy from time to time. When changes occur:

• The "Last Updated" date at the top of this page will be changed
• For significant changes, a notification will be sent to your registered email
• A clear notice will be displayed on the platform

By continuing to use our services after an update, you will be considered to have accepted the revised policy. We therefore recommend checking this page regularly.

For Privacy-Related Questions

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally respond to any privacy-related request within 30 business days. For urgent security matters, immediate assistance is available via live chat.