Frequently Asked Questions
Answers to all your questions at 1xbid
From opening an account to withdrawing via bKash — understand every step of using 1xbid in plain language.
1xbid ensures a safe and straightforward online betting experience for players in Bangladesh. Below we have provided detailed answers to the most frequently asked questions about account registration, deposits and withdrawals, game rules, claiming bonuses, and responsible gaming. If you cannot find the answer to a question, our 24/7 live chat support is always by your side.
Account and Registration
To open an account at 1xbid, you need an active mobile number or email address and a valid National ID (NID) or passport. Enter your name, date of birth, and preferred password in the registration form. Your account will be active within just a few minutes. Please note that 1xbid is only for people aged 21 and above.
No, under 1xbid rules each person may keep only one account. Creating multiple accounts using the same name, device, or payment method will be considered a violation of our terms and conditions, and the accounts involved may be suspended. If you have any issues, contact us directly via live chat.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email, then use the OTP code sent to you to set a new password. The whole process usually takes 2-3 minutes. If you have trouble, our 24/7 live chat support team will assist you.
Yes, 1xbid conducts KYC (Know Your Customer) verification to ensure safe transactions and prevent fraud. Before your first withdrawal, or for transactions above a certain limit, you may be required to submit a copy of your NID or passport. This is done to protect your account.
On the 1xbid Login page, you can log in with your registered mobile number or email address and password. For your security, if you log in on a public or shared device, remember to log out when your session ends. If you notice any suspicious activity, report it to live chat immediately.
Deposits and Withdrawals
Deposits to 1xbid via bKash are generally instant. The amount is added to your account balance within a few seconds to a maximum of 2-3 minutes after the payment is confirmed. There may be a slight delay if the bank server is busy. If you have an issue, contact live chat with your transaction ID.
The minimum deposit amount at 1xbid is ৳300 and the minimum withdrawal amount is ৳500. These limits apply to all payment methods — bKash, Nagad, Rocket, and Upay. Start small and increase the amount as you gain experience.
Withdrawals from 1xbid to Nagad are generally processed within 15 minutes to 2 hours. The same timeframe applies to Rocket and Upay as well. Before making a withdrawal request, make sure your KYC verification is complete and the wagering requirements have been met.
1xbid itself does not deduct any extra charges on deposits or withdrawals. However, bKash, Nagad, Rocket, or Upay may apply their own transaction fees — this depends on each mobile banking operator's own policy. Check the relevant app for fees before making a transaction.
Yes, in addition to bKash and Nagad, you can also easily deposit money at 1xbid via Rocket and Upay. Go to the cashier page, choose your preferred payment method, and follow the instructions. The minimum deposit amount for each method is ৳300.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket betting section at 1xbid. Choose your preferred match from the match list, select the market type (match winner, toss winner, top scorer, etc.), and enter the bet amount. In live betting, odds change while the match is in progress, so making timely decisions is important.
RTP stands for Return to Player — it is a theoretical percentage that indicates how much of the total amount wagered a game returns to players over the long term. For example, a 96% RTP means there is an average chance of getting back ৳96 for every ৳100 wagered. This is a long-term average — results can vary from session to session. 1xbid ensures fair play.
Yes, the 1xbid platform is built with a mobile-first design. The site runs fully on the browser of any Android or iOS smartphone. Slots, live casino, fishing games, cricket betting, and e-sports — all run smoothly on mobile. Even without a separate app, you get the full experience from your browser.
1xbid Casino offers live dealer games from top providers including Evolution Gaming and Ezugi — such as live roulette, live blackjack, live baccarat, Sic Bo, and much more. You get the feeling of playing in real time with a real dealer. Use the filters in the game lobby to find your preferred game easily.
In fishing games, you hunt various fish and sea creatures in a virtual underwater setting. Each creature has a different value — larger and special targets give higher rewards. You control the power and direction of your shots. Multiple titles are available at 1xbid, including JILI's Mega Fishing, All-star Fishing, and Bombing Fishing.
Bonuses and Promotions
The 1xbid welcome bonus is a 120% first deposit bonus, up to a maximum of ৳10,000. This means if you deposit ৳1,000 you will receive an additional ৳1,200 in bonus funds. The wagering requirement for the bonus is 20x — meaning you must place bets equal to 20 times the bonus amount before withdrawing. Once the requirement is met, there is no restriction on withdrawal.
Weekly cashback is available in the 1xbid VIP program. There is an opportunity to earn up to 0.3% weekly cashback at the Bronze level, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at the Diamond level. Play more, move up to higher levels, and enjoy greater cashback.
Generally the welcome bonus can be used on slots and some casino games. However, the wagering contribution may differ for certain games — for example, some live casino games may have a lower contribution rate. To find out the detailed terms of a bonus, use 1xbid's promotions page or live chat support.
The 1xbid VIP program has 5 levels ranging from Bronze to Diamond. Through regular gameplay and betting activity you will gradually advance to higher levels. At each level, weekly cashback, special offers, and personalized benefits increase.
1xbid occasionally offers special promo codes for occasions such as Eid, the BPL season, or the T20 World Cup. These codes are generally published in email newsletters or on the site's promotions page. Enter the code in the designated field when making a deposit or claiming a bonus.
Security and Responsible Gaming
Yes, 1xbid uses industry-standard SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties without authorization. Read our privacy policy for more details.
If you notice any unfamiliar transactions or login activity on your account, change your password immediately and notify 1xbid's 24/7 live chat support. Taking quick action makes it easier to keep your account secure. You can also contact us by email at [email protected].
Yes, 1xbid offers responsible gaming tools. You can set deposit limits, session time limits, or a temporary break (Self-Exclusion) for yourself. Use account settings or live chat support to access this feature. Gaming is for enjoyment — not for stress.
No, 1xbid is only for people aged 21 and above. Age is verified at the time of registration and must be confirmed with an ID document during the KYC process. Use of the site by minors is strictly prohibited. We are committed to building a responsible online gaming culture.
If you feel you are experiencing a gaming addiction or a tendency to play excessively, visit 1xbid's responsible gaming page and enable Self-Exclusion. Our support team is ready to help in Bengali 24/7. Gaming is entertainment — never let it have a negative impact on your financial or mental wellbeing.